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Privacy Policy

Last updated: September 2026. This Privacy Policy explains how Kenzen (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit www.kenzen.in, submit forms, request a demo, purchase a product (Neo, Prime, Fonix, Elite, Luxe), or apply as a dealer / distributor.

1. Who we are

Kenzen is an Indian brand offering alkaline water ionizers with Japanese electrolysis technology. For privacy-related queries you can reach us at:

2. Information we collect

We may collect the following categories of information:

Identity & contact data — name, email address, phone number, city, state, postal address.
Enquiry & form data — subject, message, enquiry type, interested model (Neo / Prime / Fonix / Elite / Luxe), partnership interest (dealer / distributor).
Business data (for partner applications) — firm name, GSTIN, territory, investment capacity, years in business, current business type.
Order & service data — product purchased, installation address, service requests, warranty claims.
Technical data — IP address, browser type, device information, pages visited, referring URL, and similar analytics data when you use our website.
Communication data — records of calls, emails, WhatsApp or chat with our support team (where applicable).

We do not intentionally collect sensitive personal data (such as health records, biometrics or financial passwords) through our general website forms. Please do not share such information in free-text message fields.

3. How we collect information

When you fill Contact Us, Blog enquiry, Book a Demo, or Dealer / Distributor forms.
When you call or email our helpline / support team.
When you place an order through Kenzen or an authorised dealer.
Automatically via cookies and similar technologies when you browse the website (see section 8).
From authorised dealers or service partners only as needed to fulfil your request.

4. Why we use your information

We use personal data for the following purposes:

To respond to product enquiries, demo requests, price quotations and support tickets.
To process orders, arrange installation, deliver products and provide after-sales service.
To evaluate and communicate about dealer / distributor partnership applications.
To manage warranty registration and claims (including plate warranty on selected models).
To send service reminders, filter replacement alerts or important product notices (where relevant).
To improve our website, products and customer experience using aggregated analytics.
To comply with legal, tax and regulatory obligations in India.
To protect against fraud, misuse of forms, or security threats.

We do not sell your personal data to third parties for their independent marketing.

5. Legal basis (where applicable)

Depending on the context, we process data based on: your consent (e.g. form submission and marketing opt-in), performance of a contract (order / installation / service), legitimate interests (improving services, preventing abuse), and legal obligations (invoices, warranty records, regulatory requests).

6. Sharing of information

We may share data only with:

Authorised dealers & service partners — to complete installation, demo or service in your area.
Logistics & payment providers — as needed to deliver products or process payments.
IT & hosting providers — who process data on our behalf under confidentiality obligations.
Professional advisers & authorities — when required by law, court order, or to protect our rights.

All partners are expected to use the information only for the purpose for which it was shared and to keep it secure.

7. Data retention

Enquiry / contact form data — retained as long as needed to respond and for reasonable follow-up, then archived or deleted.
Order, invoice and warranty records — retained as required under Indian tax and consumer laws and for warranty support (including multi-year plate warranty on selected models).
Partner application data — retained for evaluation and, if appointed, for the duration of the relationship.
Website analytics — typically in aggregated or anonymised form for limited periods.

8. Cookies & website analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

9. Data security

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords where accounts exist and to avoid sharing sensitive details over unsecured channels.

10. Your rights

Subject to applicable Indian law, you may request:

Access to the personal data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of data where we no longer have a lawful reason to keep it.
Withdrawal of consent for marketing communications (you can still receive essential service messages).

To exercise these rights, email support@kenzen.in with a clear request and enough detail for us to verify and process it. We may need to confirm your identity before acting.

11. Children’s privacy

Our website and products are directed at adults and businesses. We do not knowingly collect personal data from children under 18. If you believe a child has submitted information, please contact us so we can delete it.

12. Third-party links

Our site may link to social media (Instagram, Facebook, YouTube, etc.) or other external sites. Those sites have their own privacy policies; we are not responsible for their practices.

13. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the website after an update means you accept the revised policy.

14. Contact us

Kenzen — Clean Water for Generations

Email: support@kenzen.in

Phone: +91 87418-87518

Website: www.kenzen.in

Related pages: Terms & Conditions · Contact Us